Kite Educator Portal Login Attempts

Users have five attempts to login before their Kite^® Educator Portal account is locked.

Previously, after the fifth failed login attempt, a user could select the Forgot Password link to reset their password.

An additional security layer has been added to Educator Portal login attempts. With the additional security update: After the fifth failed login attempt, a user must contact their test coordinator to unlock their account.

The following roles can unlock Educator Portal accounts:

• Building Test Coordinators
• District Superintendent
• District Test Coordinators
• District Users
• Regional Test Coordinators
• Regional Users
• State Assessment Administrators

Users with the Teacher role cannot unlock accounts.

To unlock an Educator Portal user account:

1. Select Settings | Users | View Users tab.
2. Review the new "Account Locked" column to identify users with locked accounts.
3. Select the user and the new Unlock button.
4. The system will display a confirmation pop-up message.
5. Select OK to continue.
6. The user account is now unlocked. The user can attempt to login again OR use the Forgot Password link to reset their password.

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